Words Of Wisdom On July 4th

Since it’s the 4th of July, I want to wish everyone who is celebrating the holiday a…

Happy Independence Day!!!

In honor of the holiday, I decided to repeat my post from last year that tapped into insights from a couple of our founding fathers.

Let’s start with a quote from John Hancock:

There’s only so many priorities that you can fund. What you choose to target, you need to win.

Here’s a quote from Samuel Adams:

Mankind are governed more by their feelings than by reason

My take: John Hancock points to an important concept — focus — which is something I spoke about in a post about Mayor Booker from Newark, NJ and in a post called Leadership Lesson: Less Is Better.

Samuel Adams’ quote talks about the need for empathy, which is critical when dealing with customers and employees. This quote from the Cleveland Clinic captures the essence of how to think about your customer interactions: “The patient is not only an illness, he has a soul.”

When it comes to employees, this is a clear call for companies to focus on their corporate culture, which is why the first management imperative listed in my free eBook is “Invest In Culture As A Corporate Asset.”

The bottom line: Enjoy your 4th of July!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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