Last month, 440 people took our survey about the activities, plans, and ambitions of their firms’ customer experience efforts.
As a thank you for their participation, we gave respondents early access to the overall results. We are now making that report available to everyone for free on Slideshare.
We are in the process of doing a much deeper analysis of the responses from 140+ large North American firms. And we are already finding a lot of very interesting things.
To give you a “taste” for the great insights we’re uncovering, only 3% of those firms attained the level that we call a “Customer Centric Organization.”
The bottom line: Keep an eye out for our upcoming analysis.