Customer Experience Survey Data Is All Yours

Last month, 440 people took our survey about the activities, plans, and ambitions of their firms’ customer experience efforts.

As a thank you for their participation, we gave respondents early access to the overall results. We are now making that report available to everyone for free on Slideshare.

We are in the process of doing a much deeper analysis of the responses from 140+ large North American firms. And we are already finding a lot of very interesting things.

To give you a “taste” for the great insights we’re uncovering, only 3% of those firms attained the level that we call a “Customer Centric Organization.”

The bottom line: Keep an eye out for our upcoming analysis.

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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