As I discuss in my eBook The 6 Laws Of Customer Experience: Unengaged employees don’t create engaged customers. If you want to differentiate your customer experience, then improve your relationship with employees.
That’s why I want to give a shout-out to these 100 companies (led by SAS, Edward Jones, Wegmans, Google, and Nugget Market) that Fortune Magazine ranked as the best companies to work for.
It’s no coincidence that I’ve written about customer experience best practices from many of these firms.
The bottom line: A good goal is to appear on, or move up on, this list.