My Text Analytics Panel Got All Goofy

What happens when you mix together a panel discussion on text analytics with Goofy? Here’s the answer…

Yesterday was a busy day at the Clarabridge user group meeting in Orlando (at the Disney Yacht Club). I started the morning giving the keynote speech and ended the day by moderating a panel called “Introducing your CFO to your Customer – Lessons Learned in CEM Funding.” (Believe it or not, that’s actually an interesting topic :-))

As you can see in the video, Goofy walked in on us as the panel was coming to an end. I knew it was going to happen (thanks Keri), but the attendees and panelists didn’t know he was coming. It turned out to be a very appropriate ending to the first day of an event at Disney!

The bottom line: It’s okay to add some Goofyness to a business meeting.

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

3 thoughts on “My Text Analytics Panel Got All Goofy”

  1. Bruce, I can’t view the video. It says, “This is a private video. If you have been sent this video, please make sure you accept the sender’s friend request.”

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