A Good Week For Customer Service

Customer service is underapreciated in many companies. So it’s great that we are celebrating Customer Service Week. In honor of the occasion, I’ve collected some of my thoughts (and posts) about customer service:

The bottom line: Customer service deserves more than a week of focus.

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

4 thoughts on “A Good Week For Customer Service”

  1. Bruce, thank you for highlighting Customer Service Week (I was unaware of this). I enjoy reading your blog and this post really got me thinking about the difference between “customer service” and “customer experience”. I wrote a couple of posts today on my blog addressing how a customer service strategy can really differentiate a local retailer from a national retailer.

    Thank you Bruce for highlighting how important the customer experience, and customer service, is for our businesses.

  2. Like Darren, I’d never heard of Customer Service Week. However, this is a great article. Very thorough, especially clear communications, which I feel are most important with customer service. Great post.

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