My Top Blog Posts In Q3, 2009

Since I just posted about my top research reports in Q3, I decided to also look at my most-read blog posts during that same time. So here are my 20 top posts for Q3:

  1. Free Book: The 6 Laws Of Customer Experience
  2. LEGO’s Building Block For Good Experience
  3. Who is Bruce?
  4. Forrester’s 2008 Customer Experience Rankings
  5. Free Book: The 6 New Management Imperatives
  6. Experience-Based Differentiation
  7. 6 C’s Of Customer-Centric DNA
  8. Five Disruptive Customer Experience Strategies
  9. Ryanair’s Terrible Customer Experience Makes Sense
  10. Customer Experience Boosts Revenue
  11. Discussing Zappos’ Culture With Tony Hsieh
  12. The Customer Experience Journey
  13. 3 Leadership Lessons From Ted Kennedy
  14. My Manifesto: Great Customer Experience
  15. Consider Giving Customers Fewer Choices
  16. What Do Customers Want? Professor Kano Knows
  17. Six Trends Reshape Voice Of The Customer
  18. Customer Experience Correlates To Loyalty
  19. Are you listening to the voice of the customer
  20. Use Storytelling To Define Your Culture

The bottom line: It’s great to see so much demand for my 6 laws.

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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