My Corporate Culture Favs Over 2 Years

In a continuation of the look back at my first two years of blogging, today I’m listing some of my…

Favorite Corporate Culture Posts 

I really like how leadership guru Arthur F. Carmazzi describes the value of corporate culture:

The ability to do more than expected does not come from influencing others to do something they are not committed to, but rather to nurture a culture that motivates and even excites individuals to do what is required for the benefit of all.

The bottom line: Organizations change, but culture persists.

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

3 thoughts on “My Corporate Culture Favs Over 2 Years”

  1. Arthur Carmazzi’s company Corporate Culture development DCI is implementing the DC360 system which is very flexible organizational development system that change corporate culture in the process.

  2. Another issue involved with a changing culture is also the change in fit between executives and the new culture. Can they really make the necessary changes to their own approach, especially when size and ownership changes? Their ability to adapt is really fairly narrow.

    More thoughts about fit:

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