My Customer Experience Favs Over 2 Years


It’s hard to believe (at least for me) that I’ve been blogging for 2 years and that this is my 383rd post. Before I get too deep into this retrospective post, I want to send a big THANK YOU out to everyone who has been reading, commenting on, linking to, writing about, and passing along my blog.

I started blogging to raise the level and quality of discussions around topics that I am passionate about:

Hopefully I’ve made some headway on this goal!

Over the next week or so, I will list some of my favorite posts in each of those topic areas. Today, I’ll start by looking at my…

Favorite Customer Experience Posts

Walt Disney captured the essence of customer experience in this quote:

Do what you do so well that they will want to see it again and bring their friends

The bottom line: Customer experience has come a long way in 2 years!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

3 thoughts on “My Customer Experience Favs Over 2 Years”

  1. Bruce,

    Congratulations on 2 years! You are a wealth of information for anyone practicing customer experience.


  2. Bruce love your stuff and refer to it regularly with my clients. Just a small point but the flashing moving banner ad saying I’m the 999,999th visitor tends to negatively impact on my experience of your page. Regards Martin

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