It’s hard to believe (at least for me) that I’ve been blogging for 2 years and that this is my 383rd post. Before I get too deep into this retrospective post, I want to send a big THANK YOU out to everyone who has been reading, commenting on, linking to, writing about, and passing along my blog.

I started blogging to raise the level and quality of discussions around topics that I am passionate about:

Hopefully I’ve made some headway on this goal!

Over the next week or so, I will list some of my favorite posts in each of those topic areas. Today, I’ll start by looking at my…

Favorite Customer Experience Posts

Walt Disney captured the essence of customer experience in this quote:

Do what you do so well that they will want to see it again and bring their friends

The bottom line: Customer experience has come a long way in 2 years!

3 comments on “My Customer Experience Favs Over 2 Years”

  1. Bruce,

    Congratulations on 2 years! You are a wealth of information for anyone practicing customer experience.


  2. Bruce love your stuff and refer to it regularly with my clients. Just a small point but the flashing moving banner ad saying I’m the 999,999th visitor tends to negatively impact on my experience of your page. Regards Martin

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