The Best Of Customer Experience Matters, Volume #5

I like to start these with a big thank you to everyone who has been reading, linking to, writing about, and passing along my blog…

Thanks!
This is my 366th post and it’s been over 100 posts since my last “Best Of” entry. Here’s a look back at some of the major themes in those posts:

The bottom line: If you enjoyed the first 366 posts, keep reading and tell your friends about this blog.

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey.

Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum.

My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers.

I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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