The Best Of Customer Experience Matters, Volume #5

I like to start these with a big thank you to everyone who has been reading, linking to, writing about, and passing along my blog…

Thanks!
This is my 366th post and it’s been over 100 posts since my last “Best Of” entry. Here’s a look back at some of the major themes in those posts:

The bottom line: If you enjoyed the first 366 posts, keep reading and tell your friends about this blog.

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

One thought on “The Best Of Customer Experience Matters, Volume #5”

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.