Best Retail Experience Is In Beijing

During GlobalShop 2009 in Las Vegas, the Association for Retail Environments recently announced its annual design award winners. The “Store Of The Year” award went to Lane Crawford’s massive (779,000 sq. ft.) department store in Beijing. Here are pictures from a few of the category winners that I particularly liked…

STORE OF THE YEAR: Lane Crawford in Beijing…

DISCOUNT/MASS MERCHANT: Chedraui in Guadalajara, Mexico…

Chedraui, Guadalajara, Mexico

SERVICE RETAILER: Asian Paints Colour Store in Mumbai, India…

Asian Paints Colour Store, Mumbai, India

HARDLINE SPECIALTY STOREVu in Montreal, Canada…

VU, Montreal

STORE FIXTURES: Hamleys Regent Street in London, UK…

Hamleys Regent Street, London Double-decker Bus

VISUAL PRESENTATION: Apple: Back to School Window…

Apple, Back to School Window

The bottom line: Great store design transcends geographic boundaries

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I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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