Best Retail Experience Is In Beijing

During GlobalShop 2009 in Las Vegas, the Association for Retail Environments recently announced its annual design award winners. The “Store Of The Year” award went to Lane Crawford’s massive (779,000 sq. ft.) department store in Beijing. Here are pictures from a few of the category winners that I particularly liked…

STORE OF THE YEAR: Lane Crawford in Beijing…

DISCOUNT/MASS MERCHANT: Chedraui in Guadalajara, Mexico…

Chedraui, Guadalajara, Mexico

SERVICE RETAILER: Asian Paints Colour Store in Mumbai, India…

Asian Paints Colour Store, Mumbai, India

HARDLINE SPECIALTY STOREVu in Montreal, Canada…

VU, Montreal

STORE FIXTURES: Hamleys Regent Street in London, UK…

Hamleys Regent Street, London Double-decker Bus

VISUAL PRESENTATION: Apple: Back to School Window…

Apple, Back to School Window

The bottom line: Great store design transcends geographic boundaries

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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