9 Management Principles From Dilbert’s Boss

I search for insights wherever I can find them: from business visionaries to cartooning geniuses. That’s why it seems appropriate to follow advice from Jack Welch with some thoughts from Scott Adams (creator of the Dilbert cartoon). In a recent blog post, Adams shares these management principles he uses in his restaurants:

  • Have fun. Loosen up.
  • Try something new. Often. Keep whatever works.
  • No penalty for a new idea failing. Trying is the thing.
  • Employees are more important than customers.
  • Stop asking Scott for approval. Just do it.
  • Managers get to see the financials.
  • Being a jerk to coworkers is grounds for termination.
  • Do whatever seems smart and fair to make customers happy.
  • Watch the competition closely and borrow their best ideas.

The bottom line: Good advice from Adams; even without Dilbert.

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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