I’ve been thinking a lot about Best Buy lately; for a number of different reasons. First of all, the recent announcement that Brad Anderson will be retiring as CEO and replaced by Brian Dunn caught my eye. I’ve been thinking about writing a note to Dunn (in my blog) with my recommendations. Look out for that in a future post.
Next, we just got word that Best Buy’s CMO (Barry Judge) has agreed to speak at Forrester’s Customer Experience Forum in June. It should be a great event because we already have some wonderful speakers including USAA’s COO and CIGNA’s Customer Experience Officer. Sohrab Vossoughi, design visionary and founder/CEO of Ziba Design will also be speaking. And I’ll be kicking it off with an opening keynote. Keep an eye on the agenda as we continue to plan content for the event.
Finally, I just bought a flat screen TV from Best Buy. It was a very positive experience. The sales person in Dedham, MA was great (here’s a shout out to Juan Julian Purdy). He was knowledgeable, friendly, and attentive. It’s not done yet, so I may add another post after the TV is delivered and installed.
The bottom line: I’m (currently) feeling good about Best Buy.