The Path From Rosa to Martin to Obama

All I can say is wow! President Obama’s speech was powerful and on-point. My next post will go over some leadership insights that can be drawn from his words, but for now I just want to share what a second grade teacher at our elementary school said about Obama…

Rosa sat so Martin could walk. Martin walked so Obama could run. Obama ran so our children could fly.

The bottom line: Well said!

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey.

Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum.

My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers.

I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

2 thoughts on “The Path From Rosa to Martin to Obama”

    1. Sid: Thanks for that clarification. I read about it in the local newspaper and thought it was created by the teacher. It might have, however, been created by someone else and only read to the students by the teacher. I didn’t mean to diss Jay-Z or whoever else might have created the quote. In any case, the wording really sings!

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