Thinking About 2009 Trends

Some of you might remember a series of posts about 2008 trends that I wrote last year. Well, I plan to do it again. I’ll be looking across a number of different sources to find a wide variety of 2009 predictions. And I’ll comment on the ones that I think are most important.

To get everyone thinking ahead to next year, here’s the “official” color for 2009:  PANTONE 14-0848 Mimosa. This has nothing to do with the trends that I’ll be looking at, but it seemed like a nice lively way to start focusing on next year. Even if 2009 turns out to be a dark year for business, it’ll at least be full of bright colors.

Send me a note if you find some predictions or trends that you think are relevant.

The bottom line: I’m looking forward to a beautiful 2009!

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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