Thinking About 2009 Trends

Some of you might remember a series of posts about 2008 trends that I wrote last year. Well, I plan to do it again. I’ll be looking across a number of different sources to find a wide variety of 2009 predictions. And I’ll comment on the ones that I think are most important.

To get everyone thinking ahead to next year, here’s the “official” color for 2009:  PANTONE 14-0848 Mimosa. This has nothing to do with the trends that I’ll be looking at, but it seemed like a nice lively way to start focusing on next year. Even if 2009 turns out to be a dark year for business, it’ll at least be full of bright colors.

Send me a note if you find some predictions or trends that you think are relevant.

The bottom line: I’m looking forward to a beautiful 2009!

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I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

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