Off Topic: Celtics Grab #17

I was a bit tired this morning after cheering away my voice at “The Garden” last night. I’ve been really lucky to see a number of games during the NBA playoffs, including last night’s finale. It was amazing! The place was incredibly electric; we stood for the entire second half. And I’ve never been in a building that was quite that loud. Especially with the ongoing chant of DEE-FENCE.

The Celtics showed what it’s like when a group of people play like a team. By working together, they were able to shut down the extremely potent LA Lakers offense. There’s probably something I could say about customer experience or leadership, but I’ll skip that and just savor the moment: The Celtics are the 2008 NBA Champions! 

Here’s my favorite picture…

The bottom line: Go Celtics!

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I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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