Leadership Lessons From Tim Russert

(WashingtonPost) On Tim RussertI’m one of the millions of people who regularly looked forward to seeing what Tim Russert had to say on Meet The Press, The Today Show, or during one of his appearances on the NBC Nightly News. He had a knack for providing deep insight in a clear, straightforward, and engaging way. I aspire to be more like Tim!

After listening to hours of programming dedicated to Russert’s extraordinary life, I realized that he was not only a great inspiration for me, but he embodied characteristics that are critical for good leaders. So here are some lessons that executives can learn from Russert’s life:

  • Tackle complicated situations, but simplify your communications.
  • Expect a lot from your people, but help them succeed.
  • Push for excellence, but do it with enthusiasm.
  • Ask the hard questions, but stay fair.
  • Focus on the issue, not yourself.
  • Act professionally, but don’t lose your humanity.

The bottom line: We’ll miss you Tim Russert; Rest In Peace.

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

5 thoughts on “Leadership Lessons From Tim Russert”

  1. Very succinct and relevant analogy. Tim’s example was certainly a great blueprint for many leaders. This news hit me very hard too; Meet The Press was my weekly anchor as well. Years from now, I’ll be happy/proud to say I “knew” Tim during his tenure on NBC.

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