Keep Your Good People, Even In A Recession

In a recent post, I talked about how to keep customer experience momentum in a recession. Well, I want to add a piece of advice to the list: retain your good people!

I just read a good article on the Harvard Business Publishing site called How to Reward (and Retain) People When Money Is Tight (this is part of a series called Manager’s Guide to Surviving the Downturn). The article suggests these non-monetary techniques for holding on to key people:

  • Allow personal projects
  • Let them make an impact and develop skills
  • Help them plan their careers
  • Show them you respect and trust them
  • Keep them in the loop

The bottom line: Good customer experience needs good people.

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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