In a recent post, I talked about how to keep customer experience momentum in a recession. Well, I want to add a piece of advice to the list: retain your good people!
I just read a good article on the Harvard Business Publishing site called How to Reward (and Retain) People When Money Is Tight (this is part of a series called Manager’s Guide to Surviving the Downturn). The article suggests these non-monetary techniques for holding on to key people:
- Allow personal projects
- Let them make an impact and develop skills
- Help them plan their careers
- Show them you respect and trust them
- Keep them in the loop
The bottom line: Good customer experience needs good people.