More About Tony Hsieh And Zappos

If you enjoyed my post Discussing Zappos’ Culture With Tony Hsieh, then you should definitely read an article in Forbes called “A Step Ahead.” It provides a great sense of Tony as well as the Zappos culture . Here’s one of my favorite parts of the article:

Not long ago Hsieh created a “cultural fit interview” for prospective hires. It includes questions such as: “On a scale of one to 10, how weird are you?” “If they say ‘one,’ we won’t hire them,” says Hsieh. “If they’re a 10, they’re probably too psychotic for us. We like 7s or 8s.”

The bottom line: I guess it’s accurate to say that Zappos is a little wierd.

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.