More About Tony Hsieh And Zappos

If you enjoyed my post Discussing Zappos’ Culture With Tony Hsieh, then you should definitely read an article in Forbes called “A Step Ahead.” It provides a great sense of Tony as well as the Zappos culture . Here’s one of my favorite parts of the article:

Not long ago Hsieh created a “cultural fit interview” for prospective hires. It includes questions such as: “On a scale of one to 10, how weird are you?” “If they say ‘one,’ we won’t hire them,” says Hsieh. “If they’re a 10, they’re probably too psychotic for us. We like 7s or 8s.”

The bottom line: I guess it’s accurate to say that Zappos is a little wierd.

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I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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