The Best Of Customer Experience Matters, Volume #3

I can’t believe it, but this is my 150th post. So let me start with a big thank you to everyone who has been reading, linking to, writing about, and passing along my blog…


As I’ve been doing for every 50th post, I’ll mark this milestone with a retrospective of my last 50 entries. So here’s a look back at the major themes in those posts:

If you want to get completely caught up on my blog, also take a look at these previous “Best Of CxP Matters” posts:

The bottom line: If you enjoyed the first 150 posts, keep reading and tell your friends about this blog.

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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