USAA Tops BusinessWeek List; Good Choice

In BusinessWeek’s recent article called The Customer Service Elite, USAA (a financial services provider for military members and their families) took the top spot out of 50 companies identified for great customer service. Well, that’s no surprise. Our consumer research shows that USAA is:

The bottom line: It’s great that our military personnel get the best service!

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey.

Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum.

My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers.

I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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