Four Management Styles: Are You Psychotic?

I sometimes incorporate quotes in my blog from different sources that I think are insightful. So I decided to mashup two of them — one from Jack Welch and another from Howard Schultz. Interestingly, they combine nicely to describe different management styles

Four Unique Management Styles

Four Unique Management Styles

The bottom line: Are you the type of executive that you’d like to be?

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I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

2 thoughts on “Four Management Styles: Are You Psychotic?”

  1. Two types of executives almost always lead an organization to failur.
    (1) The Mr. I am the boss and the buck stops right here. This type is never ever on the same page as the rest of the organization team. People are too intimidated to bring fresh ideas or even express facts (maybe viewed as excuses by the boss).
    (2) Mr. nice guy who cannot diffrenciate between excuses and his teams’ lack of skill and/or will to execute stratigies and tactics and therefore allows Jr. leaders to continue holding the organization from achieving targets.
    True leaders joins the front line to better understand their customers/clients needs as well as their own front line team needs and wants. Decisions made at the “office” don’t always benefit the organization.

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