Bathroom + Maslow + Experience = An Interesting Post

Given all that’s on my plate, I don’t get to read many other blogs. But I happened to run across this intriguing post called Office Bathrooms as key indicators of team culture on Adaptive Path’s website. Here’s how this post, which is decribed as “Second in a series of Bathroom Experiences,” starts:

There are a lot of great cultural indicators and collaborative spaces in the Adaptive Path office. But my favorite is still the bathrooms. Bathrooms as culture? As collaborations? Um…huh?

The bathrooms at AP are humane, interesting, fun and attractive spaces. As a result, they’ve become places that showcase what we value: human-centeredness, design-awareness, accessibility, smarts, participation and play.

Don’t worry, I won’t go any deeper into the description of Adaptive Path’s bathroom (or try and describe the washrooms here at Forrester). What really caught my eye in this post was the following graphic that was used to look at the different levels of a bathroom experience — from the “Basics” to a “Cultural Experience.”

From the Adaptive Path Blog
(from the Adaptive Path Blog)

This is a very interesting framework.  It conceptually overlaps with the Kano Model that I described in an earlier post

In any case, I thought that I’d share this one with you.

The bottom line: It gives a new meaning to the phrase “the experience is in the toilet.”

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

One thought on “Bathroom + Maslow + Experience = An Interesting Post”

  1. Bruce, this was indeed an interesting framework! It was part of the Bathroom Blogfest in which several bloggers participated, including Adaptive Path as well as my blog, Customers Rock!

    It is great to see another person who “gets it”. Keep the faith, Bruce. You rock!

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