It’s World Usability Day — Let’s Improve The World!

Today is….

World Usability Day

As I mentioned in my blog a few days ago, I’m heading to the Big Apple to speak at the World Usability Day event in New York. It should be a great session. Here’s a shout-out to the event organizers — Mark Safire (from JPMorgan Chase) and Tammy Sachs (from Sachs Insights) — who have worked tirelesly doing a great job to pull together the event.

In honor of the day, I’d like to challenge all of the readers of this blog (that means you) to do something today that makes life easier for other people. It can be something for customers, co-workers, friends, or family. You decide what it is and who you want to do it for — just do something.

This year’s topic for World Usability Day is healthcare. So if you’re in the healthcare industry, feel free to do even more.

As Mahatma Gandhi said…

Whatever you do will be insignificant, but it is very important that you do it.  

The bottom line: Take advantage of World Usability Day to make a difference!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

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