It’s World Usability Day — Let’s Improve The World!

Today is….

World Usability Day

As I mentioned in my blog a few days ago, I’m heading to the Big Apple to speak at the World Usability Day event in New York. It should be a great session. Here’s a shout-out to the event organizers — Mark Safire (from JPMorgan Chase) and Tammy Sachs (from Sachs Insights) — who have worked tirelesly doing a great job to pull together the event.

In honor of the day, I’d like to challenge all of the readers of this blog (that means you) to do something today that makes life easier for other people. It can be something for customers, co-workers, friends, or family. You decide what it is and who you want to do it for — just do something.

This year’s topic for World Usability Day is healthcare. So if you’re in the healthcare industry, feel free to do even more.

As Mahatma Gandhi said…

Whatever you do will be insignificant, but it is very important that you do it.  

The bottom line: Take advantage of World Usability Day to make a difference!

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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