Happy Birthday: Red Sox Are American League Champs!

I’ll start with a little piece of personal information: yesterday was my birthday. And I could not have imagined a better present than having the Red Sox advance to the World Series. So, thank you Red Sox!

The Rockies have been a very exciting team to watch and I know that Kevin Kahn will do a great job welcoming fans to Coors Field (see my post: The Colorado Rockies Embraces Its Guests), but I am looking forward to the second half of my birthday present: The World Series Trophy.

David Ortiz Holding ALCS Trophy
(from bostondirtdogs.com)

The bottom line: Go Red Sox!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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