Happy Birthday: Red Sox Are American League Champs!

I’ll start with a little piece of personal information: yesterday was my birthday. And I could not have imagined a better present than having the Red Sox advance to the World Series. So, thank you Red Sox!

The Rockies have been a very exciting team to watch and I know that Kevin Kahn will do a great job welcoming fans to Coors Field (see my post: The Colorado Rockies Embraces Its Guests), but I am looking forward to the second half of my birthday present: The World Series Trophy.

David Ortiz Holding ALCS Trophy
(from bostondirtdogs.com)

The bottom line: Go Red Sox!

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey.

Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum.

My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers.

I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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