Happy Birthday: Red Sox Are American League Champs!

I’ll start with a little piece of personal information: yesterday was my birthday. And I could not have imagined a better present than having the Red Sox advance to the World Series. So, thank you Red Sox!

The Rockies have been a very exciting team to watch and I know that Kevin Kahn will do a great job welcoming fans to Coors Field (see my post: The Colorado Rockies Embraces Its Guests), but I am looking forward to the second half of my birthday present: The World Series Trophy.

David Ortiz Holding ALCS Trophy
(from bostondirtdogs.com)

The bottom line: Go Red Sox!

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I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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