The Best Of Customer Experience Matters — To Go!

For those of you that like to read things offline (on the train, plane, or wherever), I’ve created a .pdf version of the post “The Best Of Customer Experience Matters, Volume 1.”

Reading On A Train

How can you get it? Just click on the link below and download a 30-page .pdf file that contains the main post along with the other posts that are referenced…

The Best Of Customer Experience Matters, Volume 1 (.pdf)

The bottom line: Enjoy the reading!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.