The Best Of Customer Experience Matters — To Go!

For those of you that like to read things offline (on the train, plane, or wherever), I’ve created a .pdf version of the post “The Best Of Customer Experience Matters, Volume 1.”

Reading On A Train

How can you get it? Just click on the link below and download a 30-page .pdf file that contains the main post along with the other posts that are referenced…

The Best Of Customer Experience Matters, Volume 1 (.pdf)

The bottom line: Enjoy the reading!

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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