Boston Red Sox: 2007 AL East Champs!

While I could probably find some way to link the Red Sox American League East Division Championship to the customer experience themes of this blog, I won’t even try. As an avid fan, I just want to savor the moment. This picture on the Boston Dirt Dogs website says it all (I believe that Jonathan Pabelbon is the guy with the Bud Light case on his head) …

Red Sox Celebrate 2007 AL East Championship

The bottom line: Hip, hip, hooray for Red Sox Nation

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I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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