This page provides additional information for people who have read the eBook: 10 CX Mistakes to Avoid: Advice for Improving Your Customer Experience Efforts.
The eBook references a variety of Temkin Group research and blog posts. Here are links to many of those resources:
- eBook: 6 Laws Of Customer Experience
- State of CX Management, 2012
- 2012 Temkin Experience Ratings
- The ROI of Customer Experience
- Resources for Voice of the Customer Programs
- Employee Engagement Benchmark Study
- Three Characteristics Of Transformational Leaders
- What If Customer Experience Has No ROI?
- Stop Listening To Customers… Sometimes
- It’s Time For Text Analytics
- The Design Of Little Things
- Customer Engagement Phase Is Completely Neglected
- How Consumers Give Feedback, 2012
- Customer Experience Affects Attitudes And Behaviors
You can also sign-up for the CX Matters Monthly Journal.